Spoke with the agent ticket updating Free chat no register no pay
At the moment, there doesn't seem to be an option to assign a ticket to a company when I'm logged in as Admin. Can anyone explain where this setting/feature has been implemented? Hi Jason / Tony We are definitely looking at working on this feature and in the process, have mistakenly marked the feature as "Implemented".
Update myself after finding X-OTRS-Sender Type header which classifies the response as coming from an Agent..next problem is that customer is not notified when OTRS gets the email update of an agent...anyone can provide guidance?
Essential skills and requirements: - Fluency in German (written and spoken) - Fluency in English (written and spoken) - Experience in IT Support- Excellent communication and interpersonal skills - Strong problem solving skills - Ability to multitask and priorities workload Please note that this is a Monday to Friday 8.30am to 5.30pm role.
Reference: 32729576 Bank or payment details should not be provided when applying for a job.
Global food services company proving support to up to 40,000 restaurants worldwide is looking for dedicated German Speaking IT Support Agent to support their B2B clients and internal teams. This is a up to 12 months contract role with a view to become permanent.
Principal responsibilities:*Be proactive while offering IT Support *Liaise with internal and external support teams*Log all customer enquiries on the Helpdesk call logging system accurately and in a timely manner*Monitor incoming email alerts to the Helpdesk system and access the system frequently to ensure that any open tasks are acknowledged and responded to*Keep all unresolved assigned tickets updated frequently and on a timely manner, and customers updated with progress of their tickets *Co-ordinate and report on the relevant investigative feedback and responses*Take responsibility for the identification of any evident complaint trends*Maintain an excellent and professional customer service ethic at all times.